User Tools

Site Tools


policies:officers

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
policies:officers [2009/12/09 05:44]
grammafiddlesticks
policies:officers [2023/01/13 09:23] (current)
wellington_beam [Senior Land Officers]
Line 56: Line 56:
  
 **Questions**\\ **Questions**\\
-If you're a new Helper or Land Officer, please see Beverly Montgomery if you've got questions, or ask Member of the Board of Directors, if Beverly is not available. If you are a new Instructor, contact the NCI Education Director with any questions. If you are a new Event Host, contact the NCI Events Director with any questions.+If you're a new Helper or Land Officer, please see Beverly Montgomery if you've got questions, or ask a Senior Land Officer, if Beverly is not available. If you are a new Instructor, contact the NCI Education Coordinator with any questions. If you are a new Event Host, contact the NCI Events Coordinator with any questions.
  
 **Conflicts**\\ **Conflicts**\\
-For personality conflict issues involving other Helpers, Instructors, or Event Hosts, Land Officers, try to work it out with the other person first. If you can't, contact the Senior Land Officer (see list below) for the area where the problem occurred. Contact NCI's Education Director for all issues related to Education, or Events Director  for all issues related to Events. If you can't get hold of them and it is an emergency contact one of the Directors.+For personality conflict issues involving other Helpers, Instructors, or Event Hosts, Land Officers, try to work it out with the other person first. If you can't, contact the Senior Land Officer (see list below) for the area where the problem occurred. Contact NCI's Education Coordinator for all issues related to Education, or Events Coordinator  for all issues related to Events. If you can't get hold of them and it is an emergency contact one of the senior staff.
  
 **Making New Helpers**\\ **Making New Helpers**\\
-The creation of new NCI Helpers is restricted to people in the Officer role of the main NCI group. Also--any person that you make a NCI Helper has go to Beverly Montgomery for Orientation & Training. This is an absolute must!+The creation of new NCI Helpers is restricted to Helper Manager and Owners role of the main NCI group. Also--any person that you make a NCI Helper has go to Beverly Montgomery for Orientation & Training. This is an absolute must!
  
 **Translators**\\ **Translators**\\
-We have lots of people coming through that can't speak English. Though English is the primary language of NCI, we should still work to help non-English speakers. NCI Helpers, Instructors, Event Hosts, and Land Officers should own and learn to use on of the various free translator HUD available in Second Life. (Simbolic Translator is a good free choice.) Please note that the inability someone to speak English does not mean that you have to let them drag a class or event to a standstill.+We have lots of people coming through that can't speak English. Though English is the primary language of NCI, we should still work to help non-English speakers. NCI Helpers, Instructors, Event Hosts, and Land Officers should own and learn to use on of the various free translator HUD available in Second Life. (Metanomics Translator is a good free choice.) Please note that the inability someone to speak English does not mean that you have to let them drag a class or event to a standstill.
  
 ===== Senior Land Officers ===== ===== Senior Land Officers =====
  
 Each NCI Campus has a Senior Land Officer in charge of managing the Land Officers and Helpers working at that area. If there is a problem with an Officer or Helper, contact the Senior Land Officer for the campus where the problem occurred.  Each NCI Campus has a Senior Land Officer in charge of managing the Land Officers and Helpers working at that area. If there is a problem with an Officer or Helper, contact the Senior Land Officer for the campus where the problem occurred. 
 +The Senior Land Officers are:
  
-**The Senior Land Officers are:**    (also see: [[jobs:jobdescs|Jobs]])\\  +Kuula - Beverly Montgomery
  
-- **Kuula** - Garn Conover & Beverly Montgomery\\ +Beach – Pajobra Zessinthal 
-**Beach** - Linda Coffee\\ + 
-- **South** - Wellington Beam\\ +NCIsland Mouserly2 Resident 
-- **Hughes** - Peace Smythe\\ + 
-- **Infonodes** - Christine Grigorovich\\+South – Wellington Beam 
 + 
 +Infonodes – Imnotgoing Sideways 
 + 
 + 
 +If there is a problem with an Instructor or Event Host at a class or event they are running—contact the Education Coordinator (Varian Altney) or the Events Coordinator (Mouseplay) first.
  
-If there is a problem with an Instructor or Event Host, a class or event they are running, contact the Education Coordinator(Wyn Nitely) or the Events Coordinator (Airmid Morgwain) first. 
  
 They are in charge there. Period. They are in charge there. Period.
 +
 +
 +Other Senior Land Officers available to escalate staff and land issues to are:
 +
 +
 +Janet Rossini
 +
  
  
Line 91: Line 103:
 Avoid stating in your warnings, the potential consequence of being banned. Simply explain the rules, ask the person to comply with the rules, then if non-compliance continues take action as necessary. Requests of the form of "Stop that or I will ban you!" are often seen as patronizing, and can actually escalate the situation. They can also be construed as threatening, resulting in bogus ARs, as well. Avoid stating in your warnings, the potential consequence of being banned. Simply explain the rules, ask the person to comply with the rules, then if non-compliance continues take action as necessary. Requests of the form of "Stop that or I will ban you!" are often seen as patronizing, and can actually escalate the situation. They can also be construed as threatening, resulting in bogus ARs, as well.
  
-**Use of Banlink**\\ +**Use of Security system**\\ 
-Use Banlink rather than parcel bans if at all possible. We understand that sometimes there are problems with Banlink. (If there are, please contact Garn Conover). If, for whatever reason you need to use a parcel ban, make sure a ban is also entered into Banlink with the explanation, or have another land officer do so on your behalf. Parcel Bans that are not recorded in Banlink may be freely removed by any Land Officer.+Use the NCI security system rather than parcel bans if at all possible. We understand that sometimes there are problems with the system. (If there are, please contact **Janet Rossini**). If, for whatever reason you need to use a parcel ban, make sure a ban is also entered into the security with the explanation, or have another land officer do so on your behalf. Parcel Bans that are not recorded in the security system may be freely removed by the Security Coordinator or senior staff where appropriate.
  
 **Reasons for Bans**\\ **Reasons for Bans**\\
-Always enter a reason for a ban in Banlink. Bans entered in Banlink without a corresponding reason may be removed.+Always enter a reason for a ban in the security system. Bans entered without a corresponding reason may not work.
  
 **Removing Bans**\\ **Removing Bans**\\
-Normally, only the authorizing party can undo or authorize the undoing of a ban, without a decision from the board. If you are entering a ban or unban on behalf of someone else, please cite their name, as they are the authorizing party. +Normally, only the authorizing party can undo or authorize the undoing of a ban, without a decision from the Senior Land Officers. If you are entering a ban or unban on behalf of someone else, please cite their name, as they are the authorizing party. 
  
 Bans for Actions Outside of NCI. Never ban someone for something they have done outside NCI land or chat channels. We are not the Grid Police.  Bans for Actions Outside of NCI. Never ban someone for something they have done outside NCI land or chat channels. We are not the Grid Police. 
Line 104: Line 116:
  
 **Freeze**\\ **Freeze**\\
-Freeze is not a toy. Use it when you have to stop someone taking action against others, so that you have a few moments to change parcel settings or use Banlink. It isn't for jokes or kidding around. It makes us look capricious.+Freeze is not a toy. Use it when you have to stop someone taking action against others, so that you have a few moments to change parcel settings or use the security system. It isn't for jokes or kidding around. It makes us look capricious.
  
 **Abusive People**\\ **Abusive People**\\
Line 110: Line 122:
  
 **Banning Land Officers**\\ **Banning Land Officers**\\
-**Never, ever** ban or eject another member of NCI Land Holdings for any reason. If a member of NCI Land Holdings is acting in a way that would justify a ban, contact the Senior Land Officer for the campus that they are misbehaving on. If an Instructor or Event host is acting in a way that would justify a ban, contact the Education Director or the Events Director as appropriate. If the first line contact is not online, contact a NCI Vice Chairman  (Afon Shepherd or Garn Conover) or NCI Chairman of the Board  (Gramma Fiddlesticks).+**Never, ever** ban or eject another member of NCI Staff or Land Holdings for any reason. If a staff member is acting in a way that would justify a ban, contact the Senior Land Officer for the campus that they are misbehaving on. If an Instructor or Event host is acting in a way that would justify a ban, contact the Education Coordinator or the Events Coordinator as appropriate. If the first line contact is not online, contact another Senior Land Officer 
 + 
 +Senior Land Officers, the Education Coordinator, and the Events Coordinator are empowered to issue temporary ban of no more than forty-eight hours to staff members that act in a manner warranting a ban for behavior happening in their respective areas. Such bans shall be reviewed by the Senior Land officers during that time.
  
-Senior Land Officers, the Education Director, and the Events Director are empowered to issue a temporary ban of no more than forty-eight hours to members of NCI Land Holdings that act in a manner warranting a ban for behavior happening in their respective areas. Such bans shall be reviewed by the NCI Board during that time. 
  
  
policies/officers.1260337468.txt.gz · Last modified: 2009/12/09 05:44 by grammafiddlesticks